Support

Whether or not you're sharing a space with your guests, it's important to remain available and responsive throughout their stay. If they can't find the toaster or if the faucet starts leaking, your guests should know they can get help.

Availability

Make sure your guests have your contact information, and respond to their questions or requests quickly. If you won't be greeting your guests when they arrive, send them a message at their check-in time to make sure everything went smoothly. If you won't be in the area during their stay, give your guests a local point of contact.

Expectations and Resources

Provide detailed House Rules, so your guests know how you'd like for them to treat your space. In the listing, itself, anticipate their needs and provide items and resources that will help them feel at home. Leave a list of phone numbers for taxi companies, restaurants you recommend, and emergency contacts. Each guest will be different—some will prefer privacy, while others will want to interact with you more often.

Living Like a Local

Sometimes guests and hosts make plans together. For other trips, you may not be available, or your guests may prefer to explore the area on their own. To help them feel comfortable, create a Guidebook that highlights your favorite local sights and activities.

Departure

Make sure your guests' departure is just as easy as their arrival. The process for returning keys and checking out should be clear and simple

Welcome

Your guests will be in a new place when they arrive, so it's important to put them at ease with a clear and simple check-in process:

Communicate your check-in procedure in advance, and ensure that you're able to follow through with it at the check-in time you discussed.
Make sure your guests know how to contact you in the event of a travel delay or last-minute question.
Provide your guests with detailed directions so they can get to your listing from the highway, train station, or airport. Save time by putting it all in your House Manual.
Let your guests know if you'll greet them at the door, or if they should plan on getting the key to the listing in a lockbox or from a neighbor.
Beyond these basics, you may want to pick up your guests when they arrive in town. You can help them get oriented in the area with a map or Guidebook.

Airbnb
Your hard work has paid off!
You created a detailed listing page, you’ve been responding to inquiries, and now you’re ready to welcome your very first guest. You might be new to hosting, but we’re here to help you feel confident.
Tips for New Hosts

Make Your Space Sparkle
One of the best ways to make your guest feel welcome is providing a clean, tidy space. Take extra care to make the bathroom and kitchen spotless.
Review Our Cleanliness Standards


Plan an Easy Arrival
Confirm your guest’s arrival time in advance and let them know if you’ll be there to give them a key or if they should pick it up somewhere.
Get Check-In Inspiration


Be Available
No matter how carefully you plan, questions may come up. Make sure your guest knows how to contact you or a friend nearby if they need anything during their stay.

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ASB vs Tabung Haji

Few years ago, masa saya decide untuk hijrah dari ASB ke TH, puas jugak nak pujuk hati dan change mindset. Ye la. ASB dapat 7% ++. TH dapat dalam 6% ++. Walaupun beza dalam 1% tapi banyak jugak kannnnn. Kalau modal besar lagi la terasa yang 1% tu cukup besar. Dengan berat hati hijrah jugak la saya satu family dari ASB ke TH.

Masa tu cuma kena pujuk hati bab beza 1%. Tapi lately beza return ASB vs TH makin banyak. 2016 beza dah 2.5%!!! Banyaknya beza. Kalau 1% pun terasa. 2.5% lagi la terasa kan. Huh.

Saya faham. Objective ASB dan TH tak sama. ASB ialah Amanah Saham. Simpan duit untuk nak dapat return. TH pulak simpan duit untuk kita kerjakan rukun Islam ke 5. Tak sama kan objective. Tapi kita tetap nak tengok return both ASB & TH kan.

So macam mana nak pujuk hati kali ni? Senang je. Mungkin factor umur dan experience dalam industry, saya pujuk hati sendiri dalam 5 minit je. Macam mana?

Mai sini nak share. Kita "rugi" or kos melepas kita, 2.5%. Tu dalam bentuk RM. Tapi usaha kita berhijrah dari investment yang tak patuh syariah (walaupun harus) kepada yang patuh syariah, InsyaAllah usaha tu akan dapat ganjaran lain dari Allah. Maybe 2.5% tu Allah akan bagi rezeki dari bentuk lain. Kita pun percaya kan, sihat pun rezeki, anak pun rezeki, kereta tak rosak pun rezeki jugak. Banyak lagi bentuk rezeki yang Allah boleh bagi. Dannnnnn mana tau kalau kita kejar 2.5% tu, Allah tarik rezeki kita yang lain pulak. Nauzubillah. Contoh paling senang kereta selalu rosak. Melepas jugak la 2.5% tu kan.

So simple je nak pujuk hati. Kena percaya rezeki Allah yang bagi. Bila kita ikut jalan yang Allah suruh, InsyaAllah Allah akan protect kita. Free Takaful from Allah. Tak payah bayar premium/contribution pun. Dan hati pun tenang.

Alhamdulillah

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Providing a clean and tidy space will make your guests feel comfortable from the moment they arrive. A clean listing will always look its best, and it will show your commitment to making your guests feel welcome.

To make your listing shine, start with these steps before each guest's arrival:

Clean every room that your guests can access during their stay and pay special attention to the bathroom and kitchen.
If you provide towels and sheets, make sure they are freshly-washed.
Take care of the small things that show extra consideration: dust the bookshelves, wipe the mirrors, and empty the wastebasket.
Make room in the closet or dresser so that guests can store their belongings.
We know that cleaning is one of the more challenging aspects of preparing your listing, particularly if you're traveling, yourself. If you can't do the cleaning, you can always add a cleaning fee to your listing price and hire a professional cleaning service.

It's important to give yourself enough time to clean your space, particularly when you have back-to-back bookings. Giving your guests the ability to tidy up after themselves will be a big help, so be sure to leave cleaning supplies in your space, so they can take care of spills and accidental messes.